HASAN LABS · TECHNOLOGY · PROCESSES · AI · SOLUTIONS

Hi, I'm Hasan Alawadi.

IT Service Management · Digital Workplace · Business Process Management · AI & Automation

I connect technology, business processes and modern digital solutions to improve the way organizations work. My focus includes IT Service Management, Digital Workplace technologies, Business Process Management, Cloud, Automation and Artificial Intelligence.

Explore My Work View My CV

About Me

Technology meets business.

I'm an IT professional based in Vienna, Austria, with a background in Computer Science and professional experience across IT operations, software development, Digital Workplace and IT Service Management.

My work focuses on service quality, ticket and escalation management, workplace technologies and coordination between technical teams and business requirements.

I'm also interested in Business Process Management, process optimization, automation and digital transformation.

BSc in Computer Science
IT Service Management
Digital Workplace
Business Process Management
Process Optimization
Artificial Intelligence
Automation
Cloud Technologies

My CV

Experience & Background

My professional journey combines software development, identity technologies, IT operations, Digital Workplace and Business Process Management.

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IT Service Management

Service quality, incident management, escalation coordination, ticket management and service improvement.

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Digital Workplace

Microsoft workplace technologies, Citrix, endpoint management, Microsoft 365 and modern workplace services.

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Education

Bachelor of Science in Computer Science with continued development in Business Process Engineering & Management.

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My Labs

Learning by building.

Hasan Labs is my personal technology environment where I experiment with platforms, processes, tools and ideas before turning them into practical solutions.

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ITSM Lab

Service catalogues, incidents, service requests, ticket routing, workflows and ITSM concepts using Halo ITSM and ServiceNow.

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BPM Lab

BPMN modelling, IST/SOLL process analysis, optimization and documentation using ADONIS and related methodologies.

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Cloud & Workplace Lab

Projects and experiments around Azure, Microsoft Intune, Citrix, Microsoft 365 and endpoint technologies.

Projects

Selected Work & Projects

Business Process Management

Process Optimization

Analysis and redesign of business processes using BPMN, IST/SOLL modelling, process metrics and optimization methods.

IT Service Management

ITSM & Service Catalogue

Concepts for service catalogues, ticket routing, responsibilities, SLA transparency and IT workflows.

AI & Automation

AI Business Solutions

Exploring how AI can simplify administrative processes, improve access to information and automate repetitive tasks.

AI & Solutions

From problems to practical solutions.

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AI Automation

Using AI to support knowledge management, service desks, documents and business processes.

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Process Improvement

Identifying bottlenecks and designing simpler, faster and more efficient workflows.

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Digital Solutions

Combining cloud, IT platforms, web technologies and automation.

Technologies

Tools & Technologies

Halo ITSM ServiceNow Microsoft Azure Microsoft Intune Citrix Microsoft 365 SharePoint SCCM BPMN ADONIS Identity Management HTML CSS JavaScript Git GitHub AI Automation

My Motivation & Vision

Connecting technology, processes and people.

My goal is not simply to work with technology. I want to understand how organizations operate, identify where processes can be improved and use technology, automation and Artificial Intelligence to create meaningful solutions.

In the long term, I want to contribute to digital transformation projects across Europe and the Middle East, connecting technical expertise, business needs and practical implementation.

Let's Connect

Let's build something meaningful.

I'm interested in exchanging ideas about IT Service Management, Digital Workplace, Business Processes, Artificial Intelligence, Cloud and Digital Transformation.

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📍 Vienna, Austria